FAQs

1.How long does it take to get my products?
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 8-14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
2.What shipping methods do you offer?
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
3.How Can I track my order? 
After shipment, you'll receive a tracking number via email. Check the carrier's website for updates.
4.How do I contact customer service?
Email us at Misthour@163.com
5.Do you offer OEM services? 
A: Yes! We customize products per your specifications (logo, packaging, etc.). Send details to Misthour@163.com
6.Do you ship to my country？
We ship globally. Enter your address at checkout to verify availability. Some regions may have restrictions.
7.Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.